Prody’s Have issued the following Notification to all Customers –
We would like to inform you of a potential issue (which we identified) with the log memory component in QuantumPlus products. After six years of continuous use, this component may begin to degrade, potentially making the equipment unusable.
Affected Models
All products in the QuantumPlus family, especially units in continuous operation, are affected by this issue.
The affected serial numbers are the following:
81893/xxxxxx – QuantumST+
81894/xxxxxx – QuantumST+ Duo
81895/xxxxxx – QuantumXL
81887/xxxxxx – QuantumW MK0/1
81892/xxxxxx – QuantumLite
82006/xxxxxx – QuantumLiteST
82251/xxxxxx – QuantumLiteSTDig
82185/xxxxxx – Nerea
82666/xxxxxx – QuantumW MK2/3
82919/xxxxxx – QuantumMC
Recommended Action
To prevent any disruptions, we strongly recommend upgrading to the latest product version. This upgrade will help mitigate potential failures.
Download Location
You can download the required update firmware file at: www.prodys.net/downloads_temp/QuantumPlusFamily_v2.3.6a.hff
You can download the Windows upgrade tool at: www.prodys.net/downloads_temp/ProdysFlashPlus_v3.3.5.zip
Important Notice
Please be aware that failing to install this update may result in equipment malfunction. PRODYS cannot assume responsibility for issues arising from not completing this maintenance.
If you have any questions or need assistance, our support team is ready to help.